Legal

Privacy Policy

Last updated: May 2026

WreckMate Pty Ltd (“WreckMate”, “we”, “us”, “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and software platform.

We operate in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect information you provide directly to us, including:

Trial registration: Name, yard name, state, phone number, email address, and staff count when you submit a trial request.
Contact form: Name, email address, and message content when you contact us via the website.
Account use: Yard details, staff profiles, inventory data, customer records, sales and invoice data, and other operational information you enter while using the WreckMate platform.

We also collect limited technical information automatically (such as browser type and pages visited) for the purpose of maintaining and improving the service. We do not use third-party tracking pixels or advertising cookies.

2. How We Use Your Information

We use the information we collect to:

Set up and manage your WreckMate account and trial
Provide, maintain, and improve the platform
Respond to your enquiries and support requests
Send transactional communications (account setup, billing notices, service updates)
Comply with legal obligations

We do not use your data for advertising, and we do not sell, rent, or trade your personal information to third parties.

3. Data Storage and Security

Your data is stored on Microsoft Azure cloud infrastructure, hosted in Australia (australiaeast region). We take reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, or loss.

Sensitive credentials (such as accounting integration tokens) are encrypted at rest. All data transmission is over HTTPS.

4. Disclosure of Information

We may share your information only in the following circumstances:

Service providers: Third parties that help us operate the platform (such as email delivery and payment processing), who are bound by confidentiality obligations.
Legal requirements: Where required by law, court order, or government authority.
Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of our assets, with notice provided to affected users.

We do not disclose your inventory data, customer records, or pricing information to other WreckMate yards or any third party.

5. Inter-Yard Network

WreckMate’s inter-yard network allows staff at one yard to search stock availability at other WreckMate yards. Only the existence of a part type and its availability status is visible to other yards — your pricing and customer data are never shared across the network.

6. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information (subject to legal retention obligations)
Opt out of non-essential communications at any time

To exercise any of these rights, contact us at support@wreckmate.com.au. We will respond within 30 days.

7. Retention

We retain your account data for the duration of your subscription and for up to 7 years after termination, as required by Australian tax and commercial record-keeping laws. Contact form submissions are retained for 12 months.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active subscribers of material changes by email. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.

9. Contact Us

For privacy-related enquiries or complaints, contact us at:

Email: support@wreckmate.com.au
We aim to respond to all privacy queries within 5 business days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).